What Is Call Center Software?
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Call center software is an all-in-one solution that helps to streamline and improve customer interactions, allowing businesses to manage customer service operations from a single, unified platform. Call center software includes features such as automatic call distribution (ACD), interactive voice response (IVR), call routing, call logging, call recording, and reporting. It also integrates with other business systems and CRM software to provide a comprehensive view of customers and their interactions.